Terms & Conditions
Last Updated: October 29, 2026
These Terms & Conditions (“Terms”) govern your use of the website, services, forms, communications, and other offerings provided by Northline Windows And Doors (“Company,” “we,” “us,” or “our”).
By accessing our website, submitting a form, requesting information, booking an appointment, communicating with us, or using our services, you agree to these Terms, subject to applicable law.
If you do not agree with these Terms, please do not use our website or services.
1. Use of Our Website
You may use our website only for lawful purposes.
You agree not to:
Use the website in violation of applicable laws or regulations
Attempt to gain unauthorized access to our systems
Interfere with the operation or security of the website
Submit false, misleading, or fraudulent information
Use automated systems to scrape, copy, or misuse website content
Impersonate another person or entity
We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.
2. Information Submitted Through Forms
When you submit information through our website, advertisements, lead forms, scheduling tools, or other communication channels, you represent that the information you provide is accurate and that you are authorized to provide it.
Submission of a form does not guarantee eligibility for any product, service, quote, estimate, consultation, appointment, promotion, or offer.
We may contact you to obtain additional information or determine whether our services are suitable for your request, subject to applicable consent and communication requirements.
Providing a telephone number through a form does not automatically constitute consent to receive promotional or marketing SMS messages.
Where SMS consent is requested, individuals may choose whether to receive marketing or non-marketing text messages. SMS consent is optional and separate from the submission of the form.
3. Quotes, Estimates, and Service Information
Any pricing, estimates, savings information, eligibility information, financing information, product details, or service descriptions displayed on our website are provided for general informational purposes unless expressly stated otherwise.
Actual pricing and service availability may depend on factors such as:
Property conditions
Measurements
Product selections
Installation requirements
Geographic location
Material availability
Labour requirements
Applicable taxes
Financing approval
Eligibility requirements
Final pricing and scope of work will be established separately where applicable.
4. Appointments and Consultations
Submitting a request for an appointment or consultation does not necessarily guarantee that the requested time is available.
Appointments may be confirmed, rescheduled, or cancelled by either party where reasonably necessary.
You are responsible for providing accurate contact and property information so that we can communicate with you regarding your appointment.
Where appropriate consent has been obtained, appointment confirmations, reminders, and scheduling updates may be delivered through SMS, email, or other communication methods.
5. SMS Messaging Terms
Business Identity and Messaging Program
Northline Windows And Doors offers SMS and MMS communications to individuals who have provided appropriate consent to receive text messages from our business.
Our messaging program is intended to provide information about window and door replacement services, customer inquiries, appointments, estimates, installation updates, and promotional communications where separately authorized.
By opting in to receive SMS communications, you consent to receive text messages from Northline Windows And Doors at the mobile number you provide, according to the specific messaging categories you have authorized.
Non-Marketing SMS Communications
Non-marketing text messages may include:
Responses to inquiries and requests for information
Appointment confirmations and reminders
Consultation scheduling and rescheduling
Requested estimates and quote updates
Installation scheduling and service updates
Customer support communications
Other informational messages relating to requested services
Marketing SMS Communications
Where separate marketing consent has been provided, marketing text messages may include:
Special offers and promotional discounts
Seasonal window and door replacement promotions
Information about available products and services
Financing or rebate-related promotional information
Other marketing communications relating to Northline Windows And Doors
SMS Consent Requirements
Marketing and non-marketing SMS communications are separate messaging categories.
Where consent is collected through a website form, scheduling form, or other opt-in mechanism, individuals may choose to consent to marketing messages, non-marketing messages, both categories, or neither category.
SMS consent selections are voluntary and must not be preselected.
Consent to receive marketing text messages is not a condition of purchasing any goods or services from Northline Windows And Doors.
Providing a mobile phone number or submitting an inquiry does not automatically authorize promotional text messages.
We send SMS communications in accordance with the consent provided and applicable messaging requirements.
Message Frequency
Message frequency may vary depending on the type of communication, your inquiries, appointments, requested services, and communication preferences.
For example, individuals who request an appointment may receive messages relating to scheduling, confirmations, reminders, or updates. Individuals who separately consent to marketing communications may receive occasional promotional messages.
Message and Data Rates
Message and data rates may apply for messages sent to you from Northline Windows And Doors and for messages you send to us.
Standard messaging and data charges from your wireless service provider may apply.
If you have questions about your messaging or data plan, please contact your wireless provider.
SMS Opt-Out Instructions
You can cancel the SMS messaging service at any time.
To stop receiving text messages from Northline Windows And Doors, reply STOP to any SMS message you receive from us.
After you send STOP, we will send you a confirmation message indicating that you have been unsubscribed. After this, you will no longer receive SMS messages through the applicable messaging service unless you provide new consent.
If you wish to receive SMS communications again, you may sign up through an appropriate opt-in process.
SMS Support and Assistance
If you experience issues with our messaging program or require assistance, reply HELP to any SMS message from Northline Windows And Doors.
You may also contact us directly:
Email: info@northlinewindows.com
Phone: (613) 519-0200
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Delivery of SMS messages may depend on network availability, wireless carrier restrictions, device compatibility, and other circumstances outside our control.
Privacy Policy
Your participation in our SMS messaging program is also governed by our Privacy Policy, which explains how personal information, mobile numbers, and messaging consent information are collected, used, and protected.
If you have questions regarding privacy, please review our Privacy Policy:
https://www.northlinewindows.com/privacy
6. SMS Consent and Mobile Information
Northline Windows And Doors respects the privacy of individuals who provide mobile phone numbers and consent to receive text messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may use telecommunications providers, customer relationship management systems, messaging technology providers, and other service providers to administer our communications and deliver authorized messages.
These service providers may process information only as necessary to perform services on our behalf and are not authorized to use mobile information or SMS consent records for their own independent marketing or promotional purposes.
We may maintain records of messaging consent, communication preferences, and opt-out requests to administer our messaging program and comply with applicable requirements.
Individuals may withdraw their consent to receive SMS communications at any time using the opt-out instructions in Section 5.
7. Email Communications
If you provide your email address, we may send you communications relating to:
Your inquiry
Appointment information
Requested products or services
Quotes or estimates
Customer support
Service updates
Promotions or marketing communications where permitted
Where required by applicable law, we will obtain appropriate consent before sending marketing emails.
You may unsubscribe from promotional emails using the unsubscribe option included in those emails or by contacting us directly.
Transactional or service-related communications may continue where legally permitted and necessary.
8. Third-Party Services
Our website or services may integrate with or link to third-party platforms, including:
Advertising platforms
Appointment scheduling services
Customer relationship management platforms
Payment processors
Financing providers
Analytics services
Social media platforms
Telecommunications providers
We are not responsible for the content, availability, security, or privacy practices of third-party services.
Your use of those services may also be subject to their respective terms and privacy policies.
9. Advertising and Promotions
We may advertise through platforms including Facebook, Instagram, Google, and other advertising networks.
Advertising content is provided for general informational and promotional purposes.
Specific promotions may be subject to separate eligibility requirements, limitations, availability, expiration dates, or additional terms.
Unless explicitly stated otherwise, advertisements do not create a binding offer or guarantee of service.
Any references to rebates, financial assistance, funding, or similar opportunities are subject to the applicable eligibility requirements and availability.
10. Financing and Third-Party Offers
Where financing options are referenced, financing may be provided by independent third-party lenders or financial service providers.
Approval is not guaranteed.
Financing may be subject to:
Credit approval
Eligibility requirements
Interest rates
Loan terms
Fees
Third-party lender policies
Northline Windows And Doors does not guarantee financing approval unless expressly stated in writing.
11. Intellectual Property
Unless otherwise stated, all content on this website, including:
Text
Graphics
Logos
Branding
Images
Videos
Page layouts
Designs
Software
Written content
is owned by or licensed to Northline Windows And Doors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except as permitted by applicable law.
12. Disclaimer of Warranties
Our website and general informational content are provided on an “as is” and “as available” basis.
To the maximum extent permitted by law, we make no guarantees that:
The website will always be available
Information will always be error-free
The website will be free from interruptions or technical issues
Any particular result will be achieved from using our website or services
Nothing in these Terms excludes warranties, contractual obligations, or rights that cannot legally be excluded under applicable consumer protection laws.
Any warranties applicable to purchased products or installation services will be governed by the relevant sales agreement, warranty documentation, and applicable law.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Northline Windows And Doors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website.
This may include damages resulting from:
Website interruptions
Technical problems
Reliance on general website information
Third-party platforms
Unauthorized access beyond our reasonable control
Nothing in these Terms limits liability where such limitation is prohibited by law.
14. Privacy
Your use of our website and services is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, retain, and safeguard personal information, including information submitted through forms and SMS communication channels.
You should review the Privacy Policy before submitting personal information.
Privacy Policy: https://www.northlinewindows.com/privacy
15. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.
Any disputes arising from these Terms will be subject to the applicable laws and courts of Ontario, unless otherwise required by law.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
Our services
Business practices
Technology
Legal requirements
Messaging programs
The updated Terms will be posted on this page with a revised “Last Updated” date.
Continued use of the website following an update constitutes acceptance of the revised Terms where permitted by law.
Material changes to our SMS messaging program may require updated consent where applicable.
17. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18. Contact Information
If you have questions about these Terms, our services, or our communications, please contact:
Northline Windows And Doors
1338 Wellington St. W
Ottawa, ON K1Y 3B7
Email: info@northlinewindows.com
Phone: (613) 519-0200
Website: https://www.northlinewindows.com/
For SMS-related assistance, reply HELP to any applicable message.
To stop receiving SMS messages, reply STOP.
Privacy Policy: https://www.northlinewindows.com/privacy
