Terms & Conditions

Last Updated: September 1, 2026

These Terms & Conditions (“Terms”) govern your use of the website, services, forms, communications, and other offerings provided by Northline Windows And Doors (“Company,” “we,” “us,” or “our”).

By accessing our website, submitting a form, requesting information, booking an appointment, communicating with us, or using our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Use of Our Website

You may use our website only for lawful purposes.

You agree not to:

• Use the website in violation of applicable laws or regulations

• Attempt to gain unauthorized access to our systems

• Interfere with the operation or security of the website

• Submit false, misleading, or fraudulent information

• Use automated systems to scrape, copy, or misuse website content

• Impersonate another person or entity

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

2. Information Submitted Through Forms

When you submit information through our website, advertisements, lead forms, scheduling tools, or other communication channels, you represent that the information you provide is accurate and that you are authorized to provide it.

Submission of a form does not guarantee eligibility for any product, service, quote, estimate, consultation, appointment, promotion, or offer.

We may contact you to obtain additional information or determine whether our services are suitable for your request.

3. Quotes, Estimates, and Service Information

Any pricing, estimates, savings information, eligibility information, financing information, product details, or service descriptions displayed on our website are provided for general informational purposes unless expressly stated otherwise.

Actual pricing and service availability may depend on factors such as:

• Property conditions

• Measurements

• Product selections

• Installation requirements

• Geographic location

• Material availability

• Labour requirements

• Applicable taxes

• Financing approval

• Eligibility requirements

Final pricing and scope of work will be established separately where applicable.

4. Appointments and Consultations

Submitting a request for an appointment or consultation does not necessarily guarantee that the requested time is available.

Appointments may be confirmed, rescheduled, or cancelled by either party where reasonably necessary.

You are responsible for providing accurate contact and property information so that we can communicate with you regarding your appointment.

5. SMS Messaging Terms

By opting in to receive text messages from Northline Windows And Doors, you consent to receive SMS communications at the mobile number you provide.

Depending on the type of consent you provide, messages may include communications regarding:

• Inquiries and requests for information

• Appointment confirmations and reminders

• Estimates and project updates

• Service-related communications

• Promotional offers and marketing communications where separately authorized

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you may receive a final confirmation message indicating that you have been unsubscribed.

For assistance, reply HELP or contact Northline Windows And Doors at (613) 519-0200 or info@northlinewindows.com.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Wireless carriers are not responsible for delayed or undelivered messages.

Your use of our SMS services is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

6. SMS Consent and Mobile Information

Your mobile information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

Information may be provided to telecommunications providers, CRM providers, messaging platforms, and other service providers where necessary to deliver messages or operate our communications systems.

7. Email Communications

If you provide your email address, we may send you communications relating to:

• Your inquiry

• Appointment information

• Requested products or services

• Quotes or estimates

• Customer support

• Service updates

• Promotions or marketing communications where permitted

You may unsubscribe from promotional emails using the unsubscribe option included in those emails where available.

Transactional or service-related communications may continue where necessary.

8. Third-Party Services

Our website or services may integrate with or link to third-party platforms, including:

• Advertising platforms

• Appointment scheduling services

• Customer relationship management platforms

• Payment processors

• Financing providers

• Analytics services

• Social media platforms

• Telecommunications providers

We are not responsible for the content, availability, security, or privacy practices of third-party services.

Your use of those services may also be subject to their respective terms and privacy policies.

9. Advertising and Promotions

We may advertise through platforms including Facebook, Instagram, Google, and other advertising networks.

Advertising content is provided for general informational and promotional purposes.

Specific promotions may be subject to separate eligibility requirements, limitations, availability, expiration dates, or additional terms.

Unless explicitly stated otherwise, advertisements do not create a binding offer or guarantee of service.

10. Financing and Third-Party Offers

Where financing options are referenced, financing may be provided by independent third-party lenders or financial service providers.

Approval is not guaranteed.

Financing may be subject to:

• Credit approval

• Eligibility requirements

• Interest rates

• Loan terms

• Fees

• Third-party lender policies

Northline Windows And Doors does not guarantee financing approval unless expressly stated in writing.

11. Intellectual Property

Unless otherwise stated, all content on this website, including:

• Text

• Graphics

• Logos

• Branding

• Images

• Videos

• Page layouts

• Designs

• Software

• Written content

is owned by or licensed to Northline Windows And Doors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.

12. Disclaimer of Warranties

Our website and general informational content are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we make no guarantees that:

• The website will always be available

• Information will always be error-free

• The website will be free from interruptions or technical issues

• Any particular result will be achieved from using our website or services

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable consumer protection laws.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Northline Windows And Doors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website.

This may include damages resulting from:

• Website interruptions

• Technical problems

• Reliance on general website information

• Third-party platforms

• Unauthorized access beyond our reasonable control

Nothing in these Terms limits liability where such limitation is prohibited by law.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and safeguard personal information.

You should review the Privacy Policy before submitting personal information.

15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any disputes arising from these Terms will be subject to the applicable laws and courts of Ontario, unless otherwise required by law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our services

• Business practices

• Technology

• Legal requirements

• Messaging programs

The updated Terms will be posted on this page with a revised “Last Updated” date.

Continued use of the website following an update constitutes acceptance of the revised Terms where permitted by law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

If you have questions about these Terms, please contact:

Northline Windows And Doors
1338 Wellington St. W
Ottawa, ON K1Y 3B7
info@northlinewindows.com
(613) 519-0200
https://www.northlinewindows.com/

For SMS-related assistance, reply HELP to any applicable message.

To stop receiving SMS messages, reply STOP.