Northline Windows And Doors (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, interact with one of our advertisements, request information about our services, communicate with us, or otherwise use our services.

By using our website or voluntarily providing your information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name

• Email address

• Telephone or mobile number

• Mailing address or service address

• Information submitted through website forms

• Information submitted through advertising lead forms

• Details relating to your request, project, service needs, or inquiry

• Appointment or consultation information

• Communications you have with our team

• Any other information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring website or advertising source

• Date and time of visits

• Website interactions

• Cookie identifiers and similar online identifiers

2. How We Collect Information

We may collect information through:

• Our website

• Contact, quote, estimate, registration, or consultation forms

• Facebook, Instagram, and other Meta advertisements or lead forms

• Google and other advertising platforms

• Telephone calls

• SMS or text messaging

• Email communications

• Appointment scheduling systems

• Customer relationship management systems

• Cookies, pixels, analytics tools, and similar technologies

If you submit information through an advertisement or lead form operated by a third-party platform such as Facebook or Instagram, that platform may also process your information in accordance with its own privacy policies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests

• Provide quotes, estimates, consultations, or service information

• Contact you regarding products or services you requested information about

• Schedule and manage appointments

• Provide customer support

• Send appointment confirmations, reminders, and service-related communications

• Send marketing communications where you have provided the required consent

• Improve our website, advertising, services, and customer experience

• Measure advertising and marketing performance

• Understand how visitors interact with our website

• Prevent fraud, abuse, and security incidents

• Maintain business and customer records

• Comply with applicable laws and legal obligations

4. SMS and Text Messaging

Where you voluntarily provide your mobile number and consent to receive text messages, we may send you SMS or MMS communications relating to your inquiry, appointments, requested services, account, customer support, promotions, or other communications described at the time you provide consent.

Message frequency may vary.

Message and data rates may apply.

You may opt out of text messages at any time by replying STOP to a message from us.

You may reply HELP for assistance or contact us using the information provided in the Contact Us section below.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

We honour valid opt-out requests and will discontinue applicable text communications after your request has been processed, except where a communication is legally permitted or necessary to confirm your opt-out.

5. Mobile Information and Messaging Consent

Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may provide information to vendors and service providers that assist us in delivering communications or operating our business, such as telecommunications providers, CRM providers, scheduling platforms, website providers, and messaging technology providers. These providers may only process information as necessary to perform services on our behalf and are not authorized to use mobile opt-in information for their own marketing purposes.

6. Email Communications

If you provide your email address, we may send you communications relating to your inquiry, requested services, appointments, transactions, or other interactions with us.

Where permitted by applicable law and where appropriate consent has been obtained, we may also send promotional or marketing emails.

You may unsubscribe from marketing emails using the unsubscribe mechanism included in those communications or by contacting us directly.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to operate the website, understand visitor behaviour, measure advertising performance, and improve our services.

These technologies may collect information such as your:

• Device type

• Browser

• IP address

• Website activity

• Referring source

• Advertising interactions

• Approximate location derived from your IP address

• Online identifiers

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Meta Pixel and Advertising Technologies

We may use advertising and measurement tools provided by Meta Platforms, Inc., including the Meta Pixel and related technologies.

These technologies may allow us and Meta to understand actions taken on our website, measure advertising effectiveness, create advertising audiences, attribute conversions, and deliver more relevant advertising.

Depending on your interaction with our website and your privacy settings, information about website activity may be transmitted to Meta or other advertising providers.

Meta processes information it receives in accordance with its own terms and privacy policies.

We may also use information that we lawfully possess to create advertising audiences or measure advertising performance where permitted by applicable law and platform rules.

9. How We Share Information

We may share personal information with service providers that help us operate our business, including providers of:

• Website hosting

• Customer relationship management systems

• Appointment scheduling

• Email delivery

• Telephone and SMS communications

• Analytics

• Advertising and marketing measurement

• IT and cybersecurity

• Payment processing

• Administrative or professional services

These parties may process information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information where reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful requests from government authorities

• Protect our legal rights

• Protect the safety or security of our customers, business, website, or others

• Investigate fraud, abuse, or security incidents

• Facilitate a merger, acquisition, financing, restructuring, sale, or transfer of all or part of our business

As stated above, mobile information and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

10. Sale of Personal Information

We do not sell mobile numbers or SMS messaging consent information.

We do not sell personal information in exchange for monetary compensation.

Certain advertising or analytics technologies may be treated as “sharing,” “targeted advertising,” or a similar activity under privacy laws in some jurisdictions. Where applicable, we will provide any notices, choices, or opt-out mechanisms required by law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. SMS Communications

    If you provide your mobile phone number and consent to receive text messages from Northline Windows And Doors, we may send SMS communications related to your inquiries, appointments, estimates, service updates, and, where separately authorized, marketing or promotional communications.

    Message frequency may vary. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP.

    Northline Windows And Doors does not sell, rent, share, or provide mobile phone numbers or SMS consent information to third parties or affiliates for their marketing or promotional purposes.

    No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.

    Your decision to consent to marketing text messages is voluntary and is not a condition of purchasing products or services from Northline Windows And Doors.

14. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Request information about how your personal information is used or disclosed

• Exercise other privacy rights available under applicable law

To submit a privacy request, contact us using the information below.

We may need to verify your identity before completing certain requests.

15. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

16. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child where parental consent was legally required, we will take reasonable steps to delete that information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or services.

When changes are made, the updated version will be posted on this page and the “Last Updated” date will be revised.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Northline Windows And Doors
1338 Wellington St. W
Ottawa, ON K1Y 3B7
info@northlinewindows.com
(613) 519-0200
https://www.northlinewindows.com/