Northline Windows Ottawa ("Northline", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website northlinewindows.ca or contact us to request a quote or service.
By using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide Directly
When you fill out our contact or quote request form, we may collect:
- Your name
- Phone number
- Email address
- Home address or service area
- Details about your window or door project
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and analytics tools, including:
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on each page
- Referring website or source
- Device type (desktop, mobile, tablet)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your quote requests and inquiries
- To schedule in-home consultations and appointments
- To send you information about our products, promotions, or financing options (with your consent)
- To improve our website and user experience
- To measure the effectiveness of our advertising campaigns via Google Ads
- To comply with legal obligations
3. Google Analytics & Advertising
Our website uses Google Tag Manager and Google Ads (conversion tracking) to understand how visitors interact with our site and to measure the performance of our advertising. Google may use cookies to track your activity on our site and across other websites.
You can opt out of Google's use of cookies by visiting Google's Ads Settings, or by using the Google Analytics Opt-out Browser Add-on.
4. Cookies
We use cookies — small data files stored on your browser — to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist us in operating our website or conducting our business (e.g., Google Analytics, email platforms), subject to confidentiality agreements
- Legal authorities if required by law or to protect our rights
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Canadian law. Contact and quote request data is typically retained for up to 2 years.
7. Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for marketing communications at any time
- Request deletion of your information (where legally permissible)
To exercise any of these rights, please contact us using the details below.
8. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any third-party site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Northline Windows Ottawa
1338 Wellington St. W, Ottawa, ON K1Y 3B7